Simply Owners Ltd. Company registration Number 10215052

Terms and Conditions Relating to Simply Owners Payment Protection.

Please note that Simply Owners has not had a single incident or claim relating to Payment Protection since the launch of our site in the 4 years we have been trading. We have facilitated hundreds of thousands of holiday bookings during this time. This 100% security record is due to the rigour and vetting procedures we apply to both owners and their properties prior to allowing them to advertise on our site.

We are proud of our reputation as a the SAFE SITE for holidaymakers to come to for their Holiday Rental without booking fees. This reputation has been built because owners and holidaymakers have strictly followed our advice on bookings and payments.

Simply Owners enables its property owners to issue a Simply Owners Payment Protection Certificate to holidaymakers upon booking their property having found it and contacted the owner via the Simply Owners site.

 Whilst the holidaymaker only pays the Owners price and Simply Owners do not add a penny to that price in any way we still want to protect the Owner’s holidaymakers from the TWO biggest scams that have occurred in this sector on other sites.

 The TWO most common ways where holidaymakers have been scammed using other web-sites that we want to cover by the Simply Owners Payment Protection are:

  • ONE: Spoof Properties. After booking holidays on other sites many holidaymakers have arrived at their destination to find that the properties they booked were a fabrication and do not exist. We vet our owners and their properties to ensure that they are legitimate BEFORE allowing them to advertise on our site and so ensure that they do exist.
  • TWO: Payment Interceptions by scammers. On other sites holidaymakers have had their communications hacked by scammers and had their payments diverted away from the intended receiver. We vet our owners and ensure that when holidaymakers call the owner on the vetted and trusted number held on our site they know that they are speaking with the real owner and can be sure of the legitimacy of the payment details.

Please note Payment Protection applies solely to these two dimensions and only then when owners and holidaymakers have meticulously followed the Simply Owners advice.

We strongly recommend holidaymakers take out normal holiday insurance to cover all other eventualities.

 These Terms and Conditions should be read in conjunction with the main Terms and Conditions, the Privacy Policy and the Cookie Policy detailed on this web-site.

 If you do not agree to any aspect of these Terms and Conditions then you have no right to apply for reimbursement under this Policy.

 We may revise this Policy at any time and at our sole discretion by amending the applicable web page on the Website or by publishing notices elsewhere on the Website.

 To get this Payment Protection into context Simply Owners is an advertising service for Advertisers and an Accommodation Search Facility for Holidaymakers. We do not own, nor have we inspected, nor do we have any control whatsoever over any property listed on our site and we make no representations or warranties regarding any of the properties on our web-site.

We do not have any contractual arrangement whatsoever with the holidaymaker, as their contract is solely with the Holiday-Home Owner (Advertiser).

 To make a case for being recompensated  for a scammed payment the onus will be on the Holidaymaker to provide the evidence that Simply Owners Ltd require. Such evidence will vary for each individual situation and circumstance. In any event the holidaymaker must be in possession of a valid Simply Owners Payment Protection Certificate provided by the property owner at the precise time of entering the booking onto the Simply Owners Calendar and this booking showing on the respective property calendar.

Clearly, Simply Owners cannot legislate for verified owners on our site breaking the law and going rogue. For example, taking bookings and then putting their properties up for sale. Any such incident would not be covered by our Payment Protection. Owners are contractually obligated to Simply Owners however to ensure that any bookings they make whilst owning a property are contractually binding to be honoured by the new property owner. Alternatively, they should allow the holidaymaker to opt for a full refund. As such if an owner puts the property on the market they are contractually obligated to inform all holidaymakers that have bookings affected by a sale of this fact and present the option of continuing with the booking with the new property owner or opting for a refund in full. Again we strongly recommend that holidaymakers take out holiday insurance.

Simply Owners operates solely in an advertising capacity and does not have any form of contract with the holidaymaker. We cannot get involved in any form of dispute between a Holidaymaker and an Owner. As such it is for the Holidaymaker to take any claim up with the Owner and not with Simply Owners. However, if any Owner breaches its terms and conditions with Simply Owners especially regarding our stance on putting a booked property on the market we will stand side by side with the Holidaymaker and support them with their claims against the Owner.

Ultimately it will be at Simply Owners Ltd.’s sole discretion as to whether a Payment Protection claim is valid and is recompensed. Any claim against the Simply Owners Payment Protection will be limited to £2000 per booking.


SIMPLY OWNERS LTD Reg No. 10215052