Respond to enquiries in a timely manner, we expect first contact to be made within 48 hours of the initial enquiry. We have seen many owners lose bookings and end up in disputes over cancellations because the holidaymaker has lost confidence in the arrangement. We have had many holidaymakers distraught in that they have failed to get a response from an owner about access to the property etc with just a few days before they need to leave for the airport etc. Regular communications and information is very beneficial as it not only reassures the holidaymakers and also bodes for a great review. Great reviews give confidence and reassurance to potential future guests.
Simply Owners is proud to have a 100% security record for both owners and holidaymakers over the 9 years of trading.
We guarantee 100% payment protection for your holiday makers at no extra cost, providing that the prescribed method of making payments has been followed carefully and precisely, by both the holiday homeowner and the holidaymaker.
Letting any concerned holidaymakers know how stringent our vetting procedures are (for both owners and properties to list on our platform) will help reassure them. Further, we are so confident in our verification and security processes, we provide a free Payment Protection certificate.