Guest Resources
Payment Protection
Details of payment protection
How do I book a property on Simply Owners?
Can owners use a management company to manage the property?
Why are your prices cheaper for the same properties on other sites?
Staying safe and secure when booking
How do I change or cancel a booking?
Additional charges
Linen, fuel, dog fee, wifi
Complaints and issues during or after your stay
UK & Bank Holidays 2026 & 2027: Full Dates for England, Scotland & Ireland
Best days to book off work in 2026 and 2027 to make the best use of your bank holiday entitlement.
Holidaymaker Review Policy
Lanz Luxury Villas Administration: Help for Guests & Villa Owners
Lanz Luxury Villas Affected Your Booking or Property? Get advice here.
Lost Property
I have left something behind, how do I get it returned to me?
EV charging and Parking
Can I charge my car? Is parking available?
Accessible holidays
Accessible Holidays with Simply Owners
How do I gain access to the property?
Where is the property? How do I get in?
Will the property be decorated for Christmas?
The great thing about this is that you can ask the owner before you go!
Accessible Guide to the Yorkshire Dales
Your guide to accessible attractions, walks, and facilities in the Yorkshire Dales National Park
Accessible Guide to Devon
Your guide to an accessible holiday in Devon: beaches, national parks and days out for everyone.
Accessible Guide to Cornwall
Accessible Cornwall guide to beaches, attractions, transport and mobility hire for your holiday.
Accessible Guide to the Peak District
Your guide to accessible attractions, walks, and facilities in the Peak District
Accessible Guide to the Lake District
Your guide to accessible attractions, walks, and facilities in the Lake District
Accessible Guide to Norfolk
Your guide to accessible attractions, walks, and facilities in Norfolk
Accessible Guide to North Wales
Your guide to accessible attractions, walks, and facilities in North Wales
Accessible Guide to Anglesey
Your guide to accessible attractions, walks, and facilities in Anglesey
Accessible Guide to South Wales
Your guide to accessible attractions, walks, and facilities in South Wales
Accessible Guide to Northumberland
Your complete guide to accessible attractions, beaches, transport and activities in Northumberland
Accessible Guide to the Cotswolds
Step-free days out, Blue Badge parking and mobility hire across the Cotswolds
Accessible Guide to Suffolk
Step-free beaches, Changing Places toilets, Tramper hire and more across Suffolk