Please note that we at Simply Owners have never had a single incident or claim relating to Payment Protection since the launch of our site in the 6 years we have been trading. We have facilitated hundreds of thousands of holiday bookings during this time. This 100% security record is due to the rigour and vetting procedures we apply to both owners and their properties prior to allowing them to advertise on our site and both owners and holidaymakers following our advice.
We are proud of our reputation as the SAFE SITE for holidaymakers to come to for their Holiday Rental without booking fees.
Simply Owners enables its property owners to issue a Simply Owners Payment Protection Certificate to
holidaymakers upon booking their property having found it and contacted the owner on the verified
telephone number held for the owners on the Simply Owners site.
Whilst the holidaymaker only pays the Owners price and Simply Owners do not add a penny to that price in any way we still want to protect Owners’ holidaymakers from the two main scams that have occurred in this sector on other sites.
Simply Owners guarantees payment protection, for those holidaymakers who meticulously follow our
method of payment, detailed below.
Don’t allow scammers to phish or hack your emails to redirect your payments to their accounts. Only ever use emails to send general enquiries and receive general information and always check they are from Simply Owners or the homeowner, you should never communicate with anyone else.
There are two common scams that Simply Owners protects against:
Please note Payment Protection applies solely to these two dimensions and only then when owners and holidaymakers have meticulously followed the Simply Owners advice.
Whilst we take steps to verify advertisers are the owner of their property listed on our website, unfortunately we cannot account for advertisers who do not comply with our terms, or who break the law or otherwise go rogue. Any such incident would not be covered by our Payment Promise. Simply Owners will however support holidaymakers with their claims in the courts against any advertisers breaking the law.
To make a claim for compensation under our Payment Promise, you are required to provide all such
evidence as we may reasonably require to access the claim. Such evidence will vary for each
individual situation and circumstances, but will include evidence of your booking, bank statements
showing payment and all correspondence between the parties.
You must also be in possession of a valid Simply Owners Payment Protection Certificate provided by the advertiser at the precise time of entering the booking onto the Simply Owners Calendar and this booking is showing on the respective property calendar.
Whether you qualify for recompense shall be determined by us in our absolute sole discretion. You
acknowledge and agree that any decision we make relating to either your entitlement of compensation
or the level of compensation shall be final and cannot be challenged.
We reserve the right to revise or withdraw our Payment Promise at any time and at our sole discretion by amending the applicable web page on the Website or by publishing notices elsewhere on the website.
As you can appreciate, we do not act as an insurance policy. We strongly recommend that you take out adequate holiday insurance to cover all eventualities. If you have the ability to claim under an insurance policy, please consider doing so before submitting a claim to us. A claim or payment made under our Payment Promise may invalidate your right to make a subsequent claim under your insurance policy.
We may revise this Policy at any time and at our sole discretion by amending the applicable web page on the website or by publishing notices elsewhere on the website.
To get this Payment Protection into context Simply Owners is an advertising service for advertisers and an accommodation search facility for Holidaymakers. We do not own, nor have we inspected, nor do we have any control whatsoever over any property listed on our site and we make no representations or warranties regarding any of the properties on our website.
We do not have any contractual arrangement whatsoever with the holidaymaker, as their contract is solely with the Holiday-Home Owner (Advertiser).
Ultimately it will be at Simply Owners Ltd.’s sole discretion as to whether a Payment Protection claim is valid and is recompensed. Any claim against the Simply Owners Payment Protection will be limited to £2000 per booking
We are aware that many people are concerned about their bookings and the impact of coronavirus on their holiday.
We have received many enquiries about booking terms and conditions
Holidaymaker bookings are made directly with property owners. Each property owner will have individual cancellation policies and local coronavirus information.
Please enquire directly with the respective owners as to the current situation with any bookings.
As we receive new information and guidance from government we will update this information.
The Simply Owners Team