Bookings are made directly with homeowners so you will need to contact the owner directly to make changes to any bookings.
Simply Owners lets holidaymakers contact holiday homeowners directly. You holiday booking contract is with the property owner. Every aspect of your booking should be discussed with the homeowner. You should take care to read and agree the terms and conditions of the booking provided by the homeowner. For the avoidance of doubt, you have no contract whatsoever with Simply Owners Ltd.
Holidaymakers should contact the holiday homeowner directly as the booking contract is between the holidaymaker and homeowner. You should certainly be entitled to claim your money back from a homeowner and make a case for compensation against them, if you can prove that they have been negligent.
You will need to contact the property owner directly to find your booking terms and conditions. They may have sent you these already when you initially made the booking.
You will need to contact the owner directly to discuss details of your booking and any cancellation terms.
You should try by phone and email in the first instance. After 1 or 2 days of no reply you should contact us and we will try to contact them on your behalf. If you are due to arrive at your destination within 24hours contact us immediately and we will try to get in contact with them for you. We will also keep the situation closely monitored to ensure that you have continuous support for your holiday.