Complaints and issues during or after your stay

What happens if we are not happy with the property in terms of cleanliness, reclaiming my security bond, the local amenities or matching the description in any way etc?

You will need to contact the holiday homeowner. It is critical that you plan and list all the questions you wish to ask the owner in readiness, before you book. You will have an opportunity to inform us of your disappointment with your stay through our comprehensive review and evaluation procedures. We have reserved the right in our terms and conditions with the holiday homeowners to remove any listing from our website that we believe fall short of the service they are promising to holidaymakers.