Lanz Luxury Villas Administration: Help for Guests & Villa Owners

Lanz Luxury Villas Situation: Support for Guests and Owners

We are deeply sorry to hear that Lanz Luxury Villas has entered administration. We know this is a highly stressful and uncertain time for holidaymakers with upcoming trips and property owners who relied on their management services. As a family-run business, Simply Owners is committed to helping everyone affected navigate this situation and find practical solutions.

Please note that Simply Owners is strictly an owner-direct advertising platform; we do not take bookings, process payments, or hold customer funds. Any enquiries made through our site were passed directly to Lanz Luxury Villas, who acted as a local property manager.

Guidance for Holidaymakers

If you have an upcoming holiday booked through Lanz Luxury Villas, your primary concern is likely securing your accommodation or recovering your funds. We recommend taking the following steps to protect yourself:

Review your travel insurance

Check your policy details to see if you are covered for the financial failure of a property manager or booking agent. Look for a section covering ‘End Supplier Failure’ or ‘ Supplier Failure Protection’. Terms such as ‘financial default’ or ‘financial failure’ should outline coverage. Make sure there aren't any exclusions for travel agents or third-party booking agents. 

Reclaiming Funds via Your Bank

If your travel insurance does not cover the administration of a booking agent, your bank or credit card provider is often the most reliable route for securing a refund. You should contact them immediately to discuss your options.

Section 75 Protection for Credit Card payments
If you paid any part of your Lanz Luxury Villas booking using a credit card and the total cost of the accommodation was above £100, you are likely protected under Section 75 of the Consumer Credit Act.  This UK law holds your credit card provider jointly liable if a company goes out of business before delivering the service. You can contact your credit card issuer directly to open a Section 75 claim.

Debit Card Chargeback Scheme

If you paid using a debit card, or if your credit card transaction was under £100, you can ask your bank to initiate a ‘Chargeback’. This process allows your bank to request the money back from the supplier's bank on the grounds that the accommodation you paid for was not provided. While Chargeback is a voluntary scheme run by card networks rather than a legal right, claims can be highly successful if submitted within the 120-day limit

Reconnect with the owner

If you originally enquired through Simply Owners, contact us with your booking details. We will do our absolute best to help you reconnect with the property's direct owner so you can verify the status of your stay.

Support for Property Owners

If Lanz Luxury Villas managed your property, we understand how critical it is to quickly regain control of your holiday rental business. Simply Owners provides a secure, reliable platform to manage your property directly, without relying on third-party agencies or holding companies.

We can help you re-establish direct contact with your guests and resume taking direct bookings immediately. By listing directly with us, you maintain full control of your property, communicate directly with holidaymakers, and pay absolutely no commission fees. If you are ready to transition, we will prioritize your onboarding to get your property live and visible as quickly as possible.

Note: We are giving a FREE listing for the first year to any owners that honour the affected holidaymakers bookings.

Simply Owners Commitment

Simply Owners was built on transparency, trust, and direct communication. We ensure that every property listed is genuinely privately owned and managed either by the owner directly or their exclusively appointed local manager. We do not allow listings from major online travel agencies, ensuring a direct and transparent booking experience without agency chains.

While we are not involved in the financial transactions of any bookings, we will always step forward to help where we can during situations like this to support our community.

Contact Us for Assistance

Our team is on standby to help both guests and owners affected by this administration.

I'm a guest
To help us assist you efficiently, please email our owner Tim Parkes directly: tim@simplyowners.net with your booking name, the property name (if known), your travel dates, and your payment method. We will personally review your message and do everything in our power to support you. We have many of the villa owners contact details, so even if you didn't enquire via Simply Owners, we may be able to put you in touch with the property owner.

I'm a property owner

To get your property listed on Simply Owners, FREE for the first year, or help us connect you with your guests from Simply Owners, please email our owner Tim Parkes directly: tim@simplyowners.net with your property name and details. We can get your listing reactivated quickly on Simply Owners.

Why Guests and Owners Choose Simply Owners

• No hidden fees
• Direct communication before booking
• Privately owned properties
• Trusted by thousands of owners and holidaymakers

Lanzluxury Villas administration FAQs

Has Lanz Luxury Villas (LLV) gone into administration?

Yes, Lanz Luxury Villas has entered administration. Simply Owners is providing guidance and support for affected guests and property owners.

Can Simply Owners help me if I booked through Lanz Luxury Villas?

Simply Owners does not hold bookings or payments but may be able to help reconnect guests with property owners and suggest alternative accommodation.

Does Simply Owners take payments for holiday bookings?

No. Simply Owners is an owner-direct advertising platform and does not take bookings or hold customer funds.