What are Holidaymaker Accounts? - Owner guide

Holidaymaker accounts - what are they and why are they needed?

Guests will be able to find your properties more easily, they'll be able to see saved enquiries and favourites, hot properties, special offers, last minute availability, Best Price Guarantee properties, and they will have a live chat feature. 

Holidaymaker accounts will also stop any chance of owner responses ending up in spam folders. The aim is to reduce any missed revenue due to miscommunication. Simply Owners wants to make it as easy as possible for our guests to speak to you and we've found over the years that spam folders tend to be an issue, so we've introduced the holidaymaker accounts to counter that. 

Will you be watching our communication with the guest?

We don't routinely read your messages or have any involvement between you and your guest. 

We've added a few automatic filters for safety:
Images will not be allowed.

No attachments.

No swearing.

No bank details. - Shared via your phone number as they were previously, for Payment Protection. This is to ensure that all payments remain directly between you and the guest. 

*Simply Owners retains the right to read chat messages only if owners/guests are accused of abusing the system or to try to resolve a dispute.

Will we be able to review the guest?

This is not part of our plan at the moment, but may be a future development. We'll let you know if this changes. 

Can I still reply from my email address?

Yes, of course. Just reply from your email as normal and your response will be saved in their chat as well as sent to their email. You can also access the chat feature within your console if you wish to chat in real time.

No set up is needed on your part, just reply to your emails as normal and the text will appear in the chat and be forwarded to their email address too. 

Do guests need a holidaymaker account?

No, not all guests will want this. They can still enquire with you as normal. We think they'll like the ease of finding their bookings in one place, as they can see all past, present and future enquiries in one place. 

How do the holidaymaker accounts work?

The guest will send an enquiry as normal...

Then they'll be asked if they'd like a holidaymaker account, if they sign up they'll get a link to a console similar to your owners console. 

They'll be able to:

• Search for a location
• Search for a property number
• Find late availabiltiy properties
• Find properties that have the Best Price Guarantee activated
• Find this weeks 'hot properties'
• Find propeties with offers applied. 

Within their account they'll be able to see all enquiries for past, present and future stays. 

They'll be able to see the enquiry they sent along with the dates and prices they were given.

They'll be able to 'favourite' their favourite properties and share these with family/friends using their social media.

They'll get a live chat feature, which will email you their questions. 

You'll receive their enquiry and reply within your emails as normal. Or you can access the live chat by clicking on the bell icon top right. 

You'll also have the added feature of being able to add the enquiry to your calendar.